Returns Policy - Charles Birch Ltd
At Charles Birch Ltd, we are committed to providing our customers with high-quality products and exceptional service. If you have received incorrect or faulty goods, we offer a straightforward returns process to ensure your satisfaction.
Notification Period:
Customers must notify the customer service team at Charles Birch Ltd within 7 days of receipt of the goods to report any issues with their order.
Return Procedure:
If faulty or incorrect goods have been supplied with your recent order, please contact our customer service team who will make the necessary arrangements.
Return to Head Office: Customers can return the items directly to our head office located at:
Charles Birch Ltd
4 Brown Lane West
Leeds, LS12 6BH
Please do not return any goods with your local representative.
Notification Requirement:
Customers must inform Charles Birch Ltd customer service team of any issues before returning the items. All returns must be pre-authorised before any collection of goods is arranged. Any items not pre-authorised may not be credited. This step is essential to ensure that our team can assist you effectively throughout the returns process.
Return Condition:
Please ensure that returned items are in their original condition, unused, and with all original packaging intact where possible. Items that are damaged due to use may not be eligible for a Credit. Non faulty items will be accepted up to 30 days following receipt of goods at your address. They may incur a 20% restocking fee.
Credit:
Upon receiving the returned items and verifying their condition, Charles Birch Ltd will process a Credit for the goods returned.
Contact Information:
If you have any questions or need assistance with your return, please contact our customer service team at leeds@charlesbirch.com or call us at (0113)2433871. Our team is available to assist you during our business hours, Monday to Friday, 8:30am to 5:00pm (4pm Friday).
Thank you for choosing Charles Birch Ltd. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.